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At Recovery Edge Therapy, we are dedicated to offering the best customer service to ensure the complete satisfaction of our customers and affiliate partners. When purchasing our products, we strive to provide our customers with the best and most reliable solutions. We will always to attempt to provide our customers with the highest level of service possible.
Standard Warranty Terms
TIME PERIOD.
a) Pump Devices. The Company warrants each Pump device to be free from defects in workmanship and materials for the period of 2 years (24 months) from the date of shipment and under normal use and service.
b) Accessories. Pump accessories are warranted for a period of six (6) months from the date of shipment, and include the full leg, half leg, arm and waist garments.
AUTHORIZATION. The Company’s obligation under this warranty is limited to providing any and all necessary product repairs upon the Company’s examination and final determination as to cause or existence of defect and, at its option to repair or replace the products, which prove to be defective during the warranty period.
REPLACED PRODUCTS. Products replaced under warranty will be warranted only for the balance of the warranty period from the original supplied equipment.
ORIGINAL PURCHASER. This warranty extends only to the original purchaser of the equipment from the Company or its authorized distributor.
TRANSFER OF WARRANTY. Any transfer of warranty must be approved in writing from the Company.
Standard Warranty Conditions
This Standard Warranty will not apply to those products which have been:
(i) repaired or altered other than in accordance with the terms of this Agreement, or
(ii) abused, misused, improper handling in use, or storage, or used in an unauthorized or improper manner or without following written procedures supplied by the Company or
(iii) original identification markings or labels have been removed, defaced or altered, or
(iv) any other claims not arising directly from material defects in material or workmanship.
This Standard Warranty is the exclusive warranty made by Recovery Edge Therapy and is in lieu of all other warranties, whether written, oral, or implied, including any warranty of merchantability or fitness for a particular purpose, and shall be owner’s sole remedy and RE’s sole liability on contract or warranty of otherwise for the products. This warranty shall not be modified or amended without the written approval of an officer of RE.
Extended Warranties
The Company may make available an extended warranty(s) for additional years beyond the Standard Warranty Plan. Please contact the Company for specific details regarding the costs for Extended Warranty Plans.
In No Event Shall the Company Be Liable For Any Indirect, Special, Incidental Or Consequential Damages Resulting From The Failure To Perform Or Use Or Improper Use Of Any Goods Or Services Sold Pursuant Hereto, Whether Due To Breach Of Contract, Breach Of Warranty, Negligence Or Otherwise.
Payment
Payment Methods
Purchases can be made with a check, money order, bank wire transfer payment, or credit card.
Credit Cards
Orders placed with AMEX, MasterCard or VISA. Orders also may be accepted with PayPal.
Sales tax
Where required applicable sales tax will be added to each order shipped either domestic or international.
International Customers
Payment needs to be made in United States dollars to be drawn from a United States Bank. Certain items may be subject to export control and require a validated export license.
Shipping
Standard
Business Days: Monday – Friday, excluding federal holidays within the United States.
Rush
UPS 2nd Day Air and UPS Next Day: Orders must be placed by 12pm Eastern Standard Time (EST) to be processed on the same business day.
Processing Time
Orders received between Monday and Friday are usually processed the same day or by the end of next business day. Orders received on Saturday and Sunday are usually processed by Monday or by close of business day Tuesday.
International Shipping
We will make every effort to process each international order to comply with the regulations of that country.
1) Shipping Address
Send to
RECOVERY EDGE THERAPY
Attn: Warranty and Repair Department
175 N 1800 W, Suite 108, Lindon, UT 84042
Shipping Instructions and Charges
2) Packaging
The unit must be shipped to the Company’s Authorized Repair Center in either its original package or similar package affording an equal degree of protection. Failure to provide this may result in voiding the warranty.
3) Customer Return Address
Instructions must be provided indicating an address to which the repaired unit must be returned.
4) Shipping Charges Under Warranty
The Company is responsible for the freight & insurance charges for any product that is being repaired or replaced that is under the warranty.
5) Shipping Charges Out of Warranty
For any product that is not covered under the warranty, the customer is responsible for any freight & insurance charges.
– Cookies remain active for 60 days.
– Payout will be made 30 days after the sale.
– Affiliates will not be paid on purchases for themselves
– We reserve the right to cancel the affiliate program or your affiliate account at any time for any reason.
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